Certificate Request
Response Patterns (from samples)
Common openings:
-
"Hi,"
-
"Hello,"
-
"Hey,"
Common core lines:
-
"Thanks for reaching out!"
-
"Best,"
-
"Hi,"
Common closings:
-
"Best,"
-
"Please let me know if you have any further questions!"
-
"Yes - when you complete the course you'll have the option to claim your certificate."
Phrases That Work (4-gram frequency)
-
"let me know if" — 52 (24.9%)
-
"me know if you" — 40 (19.1%)
-
"know if you have" — 40 (19.1%)
-
"if you have any" — 38 (18.2%)
-
"thanks for reaching out" — 34 (16.3%)
-
"a certificate of completion" — 29 (13.9%)
-
"please let me know" — 24 (11.5%)
-
"you have any further" — 21 (10%)
-
"have any further questions" — 21 (10%)
-
"for your interest in" — 16 (7.7%)
Tone Guidance (observed)
-
Openings trend toward: "Hi,"
-
Closings often include: "Best,"
What NOT To Do
-
Don't introduce policy details that are not present in the verified response lines above.
-
Don't paraphrase or reframe the customer's question in a way that changes meaning.
-
Don't add refund/discount promises unless they appear in the extracted responses for this topic.
Validation
Draft must:
-
Include at least one of the required phrases from the validation block
-
Stay consistent with the observed response patterns above
-
NOT introduce policy details that are not present in the verified response lines above.