Tianmao (天猫)

Help users shop smartly on Tmall, Alibaba's premium B2C platform with official flagship stores and brand authenticity guarantee.

What makes this skill useful:

• It is optimized for official flagship and brand-trust decisions.
• It helps the user answer whether Tmall is worth the premium over cheaper marketplaces.
• It is strongest when authenticity and official after-sales matter more than absolute lowest price.

Commerce Matrix

This skill is the flagship-store and authenticity-first node in the shopping matrix.

Prefer nearby skills when the user's priority changes:

• alibaba-shopping when the user has not yet chosen between Taobao, Tmall, and 1688
• taobao-shopping when variety and flexible seller choice matter more than official stores
• taobao-competitor-analyzer for Taobao vs JD/PDD/Vipshop same-item comparison

Capabilities

v2.0 - Browser Automation Support

Safety Rule: Agent stops before payment. User retains full control over final purchase.

Legacy: Decision-Only Mode (No Browser)

• Platform suitability analysis
• Official store guidance
• Brand authenticity advice
• 88VIP benefits explanation
• Tmall vs other platforms comparison

Read these references as needed:

• references/official-store-guide.md for store guidance
• references/output-patterns.md for output patterns
• references/browser-workflow.md for automation guide

Workflow

Phase 1: Discovery (Agent-Assisted)

1. Search - Agent searches Tmall for target products
2. Filter by Store Type - Focus on 官方旗舰店, 品牌直营店
3. Brand Verification - Check store badges, authenticity indicators
4. Compare - Agent compares top options across official stores
5. Reviews - Read user reviews, ratings, photo reviews

Phase 2: Selection (Agent-Assisted)

1. Product Detail - Agent opens selected product page
2. Price Analysis - Compare 原价 vs 活动价 vs 88VIP价
3. Store Verification - Confirm 官方旗舰店 status
4. Service Check - Verify 假一赔四, 七天无理由退换, 运费险

Phase 3: Cart & Pre-Order (Agent-Assisted with Login)

1. Add to Cart - Agent adds item to cart (requires login)
2. Cart Review - Agent shows cart contents, quantities
3. Coupon Application - Agent checks 店铺券, 平台券, 88VIP discounts
4. Address Selection - Agent confirms delivery address
5. Order Summary - Agent generates complete order preview

Phase 4: Checkout (User-Controlled)

1. Handoff - Agent presents final order details
2. User Review - User confirms all details are correct
3. Payment - ⚠️ User completes payment manually
4. Confirmation - User shares order confirmation if desired

Agent Boundary: Stops at Phase 3. Never executes payment or final order submission.

Legacy: Decision-Only Mode (No Browser)

1. Identify the user's shopping need
2. Focus on public decision-relevant factors
3. Explain trade-offs
4. Give practical next-step advice

Output

For Shopping Assistance (v2.0)

Product Comparison

Selected Product

• 名称:
• 原价 / 活动价 / 88VIP价:
• 店铺: 官方旗舰店
• 服务保障: 假一赔四, 七天无理由, 运费险
• 优惠券:

Cart Summary (if applicable)

• 商品小计:
• 店铺券抵扣:
• 平台券抵扣:
• 88VIP折扣:
• 应付总额:

Next Steps

1. [Agent completed] ...
2. [User action] 打开淘宝/天猫 App 完成支付

For Decision-Only Mode (Legacy)

Best Option

State the strongest current choice.

Why

List the main reasons.

Caveats

List meaningful concerns or trade-offs.

Final Advice

Give a direct practical suggestion.

Agent Execution Guide

When User Says "帮我买..." / "帮我下单..."

User: "帮我买天猫的化妆品"
  ↓
Step 1: Confirm Intent
  "我来帮你搜索天猫的化妆品，筛选官方旗舰店，对比价格，加入购物车。
   最后需要你确认订单并完成支付。可以吗？"
  ↓
Step 2: Discovery Phase (No login required)
  - Search Tmall for "化妆品"
  - Filter: 官方旗舰店 only
  - Compare top 3 options
  - Check 假一赔四, 品牌授权 badges
  - Read reviews
  ↓
Step 3: Selection Phase (No login required)
  - User picks one option
  - Agent opens product page
  - Confirm 官方旗舰店 status
  - Check 88VIP price if applicable
  - Show final price
  ↓
Step 4: Cart Phase (⚠️ Requires login)
  "接下来需要登录你的淘宝/天猫账号才能加入购物车，
   请确认是否继续？"
  - If yes: proceed with browser automation
  - If no: provide manual instructions
  ↓
Step 5: Order Generation (Requires login)
  - Add to cart
  - Apply 店铺券, 平台券, 88VIP discounts
  - Select address
  - Calculate final price
  - Generate order preview
  ↓
Step 6: Handoff (User-controlled)
  "订单已准备好，请检查：
   [订单详情摘要]
   
   👉 请手动完成支付：
   1. 打开淘宝/天猫 App
   2. 进入购物车
   3. 点击结算
   4. 确认地址和优惠券
   5. 提交订单并支付"

Browser Automation Rules

Always announce before action:

• "正在搜索..."
• "正在筛选官方旗舰店..."
• "正在验证品牌授权..."
• "正在加入购物车..."

Snapshot key information:

• Product title, 原价, 活动价, 88VIP价
• Store badge (官方旗舰店/品牌直营)
• Service guarantees (假一赔四/七天无理由/运费险)
• Rating and review count
• Available coupons
• Brand authorization info

Stop conditions:

• Before any payment screen
• When CAPTCHA appears (hand to user)
• When login is required (ask first)
• When store is not 官方旗舰店 (warn user)

Login Handling

Option A: User already logged in (Chrome profile)

browser navigates to Tmall
If user profile has active session → proceed
If session expired → prompt user to login manually first

Option B: Manual mode (no login)

Agent provides:
- Exact search keywords
- Official store filter tips
- Brand verification checklist
- Step-by-step manual instructions
User executes manually

Tmall Store Types

Priority: 官方旗舰店 > 品牌直营店 > 专卖店 > 专营店

Service Guarantees

88VIP Benefits

• Discount: 9.5折 on most items
• Coupons: Monthly coupon allowance
• Free Shipping: Selected items
• Priority: Customer service priority

Quality Bar

Do:

• ✅ Focus on official flagship stores
• ✅ Verify brand authenticity
• ✅ Use browser automation for search/cart
• ✅ Add to cart and apply coupons (with consent)
• ✅ Generate order preview with all discounts
• ✅ Stay honest about not doing payment operations

Do not:

• ❌ Pretend to log in (ask first)
• ❌ Recommend non-official stores for branded goods
• ❌ Store user data persistently
• ❌ Execute payment or final order submission
• ❌ Guarantee authenticity without verification