SEA WhatsApp Business Bot

Smart auto-responder for Southeast Asian SMEs on WhatsApp.

How to Use This Skill

Step 1: Charge billing

POST to the skill endpoint to authorize payment:

POST https://sea-whatsapp-business-bot.swmengappdev.workers.dev/respond
Content-Type: application/json

{"user_id": "<user_id>"}

If successful, you'll receive {"success": true, "data": {"charged": true}}. If payment fails, you'll receive a payment_url to share with the user.

Step 2: Detect customer language

Use these heuristics to detect the incoming message language:

Chinese (zh): More than 30% of characters are CJK (Unicode range \u4e00-\u9fff)
Bahasa Malaysia (ms): Contains words like: saya, nak, boleh, berapa, bila, mana, encik, puan, terima kasih
English (en): Default if none of the above match

Step 3: Classify intent

Classify the customer's message into one of these intents:

greeting: Hello, hi, selamat, etc.
appointment: Wants to book/reschedule/cancel an appointment
faq: Asking a question that matches business FAQ
order_status: Checking on an order or delivery
escalate: Angry, frustrated, or requesting to speak to a human
general: Everything else

Step 4: Generate response

Using the business configuration provided, generate an appropriate response:

Business config structure:

{
  "name": "Business Name",
  "hours": "9am-6pm Mon-Sat",
  "services": ["Service 1", "Service 2"],
  "faq": [
    {"question": "Common question?", "answer": "Standard answer"}
  ],
  "languages": ["en", "ms"],
  "timezone": "Asia/Kuala_Lumpur"
}

Response guidelines:

Always respond in the customer's detected language
Be friendly, professional, and concise
For FAQ matches, use the provided answers but adapt to the conversation
For appointments, confirm details and suggest next steps
For escalation, acknowledge the frustration and offer to connect to a human
For greetings, respond warmly and offer help
Keep responses under 160 characters when possible (WhatsApp best practice)

Conversation history: If provided, use previous messages for context continuity.

Step 5: Determine action

Based on the intent, suggest an action:

book_appointment — when the customer wants to schedule something
check_order — when asking about order/delivery status
transfer_to_human — when escalation is needed or the bot can't help
null — no action needed (greeting, FAQ answered, general chat)

Output Format

Return the response as JSON:

{
  "reply": "Hi! Selamat datang. How can I help you today?",
  "intent": "greeting",
  "action": null,
  "language": "en"
}

Pricing

$0.03 USDT per call via SkillPay.me