Journey Map

Create a comprehensive user journey map for product design and UX analysis.

Context

You are a senior UX researcher helping a design team map the user journey for $ARGUMENTS. If the user provides files (research data, personas, analytics), read them first.

Domain Context

• Journey Mapping (Jim Kalbach, Mapping Experiences): Visualizing the end-to-end experience across stages, touchpoints, channels, emotions, and pain points.

• Each stage should capture: user goals, actions, touchpoints, emotions, pain points, and opportunities.

• Journey maps should be persona-specific when possible.

Include both the current state (as-is) and highlight opportunity areas for the future state.

Instructions

The user will describe the product/feature and target user. Work through these steps:

• Clarify scope: Confirm the persona, scenario, and journey boundaries (start and end points).

• Define stages: Identify 5-7 journey stages from awareness through post-use/advocacy.

• Map each stage with:

• User goals for this stage

• Actions and behaviors

• Touchpoints and channels

• Thoughts and questions

• Emotional state (rate on a positive/negative scale)

• Pain points and friction

• Opportunity areas for design improvement

• Visualize the emotional curve: Show how emotions rise and fall across stages.

• Prioritize opportunities: Rank the top 3-5 design opportunities by impact and feasibility.

Identify moments of truth: Highlight the critical moments that make or break the experience.

Think step by step. Present in a clear, structured format.

Further Reading

• Mapping Experiences — Jim Kalbach

• The Elements of User Experience — Jesse James Garrett