zd — Zendesk CLI

A command-line interface for Zendesk's ticketing REST API, designed for both human users and AI agents.

Prerequisites: authentication check

Before running any ticket command, verify authentication:

zd auth status -o json

If exit code 0: authenticated, proceed with commands.

If exit code 3 (auth error): set up credentials using one of these methods:

Option A: environment variables (preferred for agents)

export ZENDESK_SUBDOMAIN="yourcompany"
export ZENDESK_EMAIL="agent@yourcompany.com"
export ZENDESK_API_TOKEN="your-api-token"

Or for OAuth:

export ZENDESK_SUBDOMAIN="yourcompany"
export ZENDESK_OAUTH_TOKEN="your-oauth-token"

Option B: interactive login (for humans)

# Token auth (non-interactive)
zd auth login --method token --subdomain yourcompany --email agent@co.com --api-token TOKEN

# OAuth (opens browser)
zd auth login --subdomain yourcompany --client-id ID --client-secret SECRET

Auth resolution order: env vars > stored credentials file by profile.

Dynamic command discovery

For the most up-to-date command info, use the CLI's self-describing capabilities:

# List all commands with flags, types, and defaults
zd commands -o json

# Get JSON Schema for a specific command (for tool calling)
zd schema --command "tickets create"

These are always accurate. For a static fallback, see reference/commands.md.

Core operations

List tickets

zd tickets list -o json --limit 25
zd tickets list -o json --status open --sort updated_at --sort-order desc
zd tickets list -o json --assignee 12345 --group 67890

# Sideload users to get requester/assignee names
zd tickets list -o json --include users
zd tickets list -o json --include users --fields id,subject,requester_name,assignee_name

Show a ticket

zd tickets show 12345 -o json
zd tickets show 12345 -o json --include users
zd tickets show 12345 -o json --include users --fields id,subject,requester_name,requester_email

Create a ticket

zd tickets create -o json \
  --subject "Password reset not working" \
  --comment "User reports password reset emails are not arriving" \
  --priority high \
  --tags billing,urgent

With idempotency (safe for retries):

zd tickets create -o json \
  --subject "Deploy issue #42" \
  --comment "Deployment failed" \
  --idempotency-key "deploy-42" \
  --if-exists skip

Update a ticket

zd tickets update 12345 -o json --status solved --comment "Fixed in v2.1"
zd tickets update 12345 -o json --add-tags escalated --priority urgent
zd tickets update 12345 -o json --comment "Internal note" --public=false
zd tickets update 12345 -o json --comment "Looping in team" --cc alice@co.com,bob@co.com

Delete a ticket (two-step safety)

# Step 1: dry run — returns confirmation ID
zd tickets delete 12345 -o json --dry-run

# Step 2: confirm with the ID from step 1
zd tickets delete 12345 -o json --confirm CONFIRMATION_ID

Or skip confirmation:

zd tickets delete 12345 -o json --yes

Search tickets

zd tickets search "status:open priority:high" -o json
zd tickets search "tags:vip assignee:jane created>2024-01-01" -o json
zd tickets search "status:open OR status:pending" -o json --sort-by updated_at

# Sideload users
zd tickets search "status:open" -o json --include users

For large result sets (>1000):

zd tickets search "status:closed" -o json --export

For the full search syntax reference, see reference/search-syntax.md.

List ticket comments

zd tickets comments 12345 -o json
zd tickets comments 12345 -o json --sort-order desc --limit 50
zd tickets comments 12345 -o json --include users

List Help Center articles

zd articles list -o json
zd articles list -o json --limit 50 --sort-by updated_at

Show an article

zd articles show 360001234567 -o json

Search Help Center articles

zd articles search "password reset" -o json
zd articles search "billing FAQ" -o json --limit 10

Output handling

Formats

Field projection

Limit output to specific fields:

zd tickets list -o json --fields id,status,subject,updated_at

Sideloading users

Use --include users on list, show, or search to resolve requester_id and assignee_id into names and emails. The output is enriched with requester_name, requester_email, assignee_name, and assignee_email fields:

zd tickets show 12345 -o json --include users --fields id,subject,requester_name,assignee_name

Pagination

List and search commands return a page at a time. When more results exist, use the cursor from stderr:

zd tickets list -o json --cursor "eyJhZnRlciI6..."

Error output

Errors always go to stderr. When using -o json, errors are structured:

{"code": "not_found", "message": "Ticket 99999 not found", "exitCode": 5}

Error handling

For detailed error handling, see reference/error-handling.md.

Common workflows

For multi-step recipes including bulk operations, triage, reporting, and paginated iteration, see reference/workflows.md.

Agent best practices

When using zd from an AI agent or automated pipeline:

• Always use --non-interactive -o json to prevent prompts and get parseable output
• Parse stdout for data, stderr for diagnostics and pagination cursors
• Use --trace-id to correlate API requests with agent actions
• Use --profile when operating across multiple Zendesk accounts
• Use --idempotency-key on creates to make operations safely retryable
• Use --dry-run then --confirm for deletes to prevent accidental data loss
• Prefer token auth via env vars — OAuth requires a browser
• Use --fields to minimize response size when you only need specific data
• Use --include users to resolve requester/assignee IDs into names without extra API calls
• Use --demo to explore commands without authentication — generates synthetic data locally