Sentry Incident Runbook

Prerequisites

• Sentry account with access to project issues

• Alert rules configured for critical errors

• Team notification channels set up (Slack, PagerDuty)

• Understanding of error severity classification

Instructions

• Check Sentry dashboard for active incidents and error spikes

• Classify incident severity using P0-P3 framework based on error rate and user impact

• Complete initial triage checklist to assess scope and gather context

• Use Sentry API commands to retrieve issue details and recent events

• Identify error pattern (deployment-related, third-party failure, data corruption, resource exhaustion)

• Apply appropriate resolution steps based on identified pattern

• Communicate status using incident templates (initial alert, updates, resolution)

• Document findings and complete postmortem checklist after resolution

Output

• Incident severity classification

• Triage checklists completed

• Root cause documented

• Resolution timeline recorded

• Postmortem report generated

Error Handling

See ${CLAUDE_SKILL_DIR}/references/errors.md for comprehensive error handling.

Examples

See ${CLAUDE_SKILL_DIR}/references/examples.md for detailed examples.

Resources

• Sentry Issue Details

• Sentry Alerts

Overview

Manage incident response procedures using Sentry.