Moderation & Safety Playbook Skill

When to Use

• Launching or scaling moderated forums, chats, or live events.

• Training moderators, ambassadors, or vendors on policies.

• Handling escalations, abuse reports, or crisis communications.

Framework

• Policy Matrix – code of conduct, content types, enforcement tiers, regional considerations.

• Workflow – intake → triage → resolution → follow-up, with SLAs and ownership.

• Tooling – moderation dashboards, keyword lists, automation rules, reporting forms.

• Escalation Ladder – when to engage legal, security, PR, or executive sponsors.

• Post-Incident Review – retrospectives, comms templates, improvements.

Templates

• Moderator guide with sample responses, tone guidance, and decision trees.

• Incident log + scoreboard for tracking volume, severity, MTTR.

• Crisis comms outline for public/partner updates.

Tips

• Publish a transparent policy summary so members know expectations.

• Rotate moderators to reduce burnout; provide mental health resources.

• Pair with launch-community-activation-series for real-time event safety coverage.