Customer Feedback Taxonomy Skill

When to Use

• Normalizing surveys, interviews, support logs, or community chatter before synthesis.

• Auditing existing VoC datasets for drift or inconsistencies.

• Onboarding new teams to shared tagging standards.

Framework

• Persona Layer – map ICP, role, and influence level.

• Lifecycle Layer – awareness, onboarding, adoption, expansion, renewal, advocacy.

• Driver Layer – product, service, pricing, experience, relationship, outcomes.

• Sentiment Layer – strength, urgency, confidence, sample size.

• Metadata Layer – ARR, region, industry, channel, last touch.

Templates

• CSV/Sheet taxonomy with dropdowns and validation rules.

• JSON schema for tagging automation or webhook ingestion.

• Governance checklist for quarterly taxonomy refresh.

Tips

• Keep taxonomy lean (<30 drivers) to encourage adoption.

• Version every change so historical analyses remain comparable.

• Pair with run-voc-listening-tour to auto-tag new signals.