Community Operations Playbook Skill

When to Use

• Standing up new community channels, automation, or tooling.

• Coordinating moderator schedules, onboarding flows, and partner access.

• Auditing operations for consistency, compliance, or scale.

Framework

• Channel Setup – naming conventions, permissions, integrations, and backup owners.

• Workflow Automation – welcome flows, tagging, escalation triggers, and reporting pipelines.

• Resource Management – moderator rosters, ambassador kits, and knowledge base updates.

• Compliance & Security – access reviews, data retention, legal approvals, and crisis playbooks.

• Continuous Improvement – retros, tooling evaluations, and experiment backlog.

Templates

• Channel launch checklist (config, automation, QA, analytics hooks).

• Moderator shift planner with coverage heatmap.

• Automation registry (flow, trigger, owner, status, notes).

Tips

• Keep SOPs in a shared workspace with version history.

• Pair with escalation skill to ensure automation ties into incident paths.

• Review automation logs weekly to catch failures before members notice.