🆘 Freshdesk
Freshdesk helpdesk — manage tickets, contacts, companies, and agents via REST API
Requirements
| Variable | Required | Description |
|---|---|---|
FRESHDESK_API_KEY | ✅ | API key |
FRESHDESK_DOMAIN | ✅ | Domain (yourcompany.freshdesk.com) |
Quick Start
# List tickets
python3 {{baseDir}}/scripts/freshdesk.py tickets --filter <value> --email <value>
# Get ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-get id <value>
# Create ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-create --subject <value> --description <value> --email <value> --priority <value> --status <value>
# Update ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-update id <value> --status <value> --priority <value>
# Delete ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-delete id <value>
# Reply to ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-reply id <value> --body <value>
# Add note
python3 {{baseDir}}/scripts/freshdesk.py ticket-note id <value> --body <value>
# List conversations
python3 {{baseDir}}/scripts/freshdesk.py conversations id <value>
All Commands
| Command | Description |
|---|---|
tickets | List tickets |
ticket-get | Get ticket |
ticket-create | Create ticket |
ticket-update | Update ticket |
ticket-delete | Delete ticket |
ticket-reply | Reply to ticket |
ticket-note | Add note |
conversations | List conversations |
contacts | List contacts |
contact-get | Get contact |
contact-create | Create contact |
companies | List companies |
agents | List agents |
groups | List groups |
roles | List roles |
products | List products |
satisfaction-ratings | List CSAT |
time-entries | Ticket time entries |
Output Format
All commands output JSON by default. Add --human for readable formatted output.
python3 {{baseDir}}/scripts/freshdesk.py <command> --human
Script Reference
| Script | Description |
|---|---|
{{baseDir}}/scripts/freshdesk.py | Main CLI — all commands in one tool |
Credits
Built by M. Abidi | agxntsix.ai YouTube | GitHub Part of the AgxntSix Skill Suite for OpenClaw agents.
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