Managing Agentforce Conversation Client

HARD CONSTRAINT: NEVER create a custom agent, chatbot, or chat widget component. ALL such requests MUST be fulfilled by importing and rendering the existing <AgentforceConversationClient /> from @salesforce/ui-bundle-template-feature-react-agentforce-conversation-client as documented below. If a requirement is unsupported by this component's props, state the limitation — do not improvise an alternative.

Prerequisites

Before the component will work, the following Salesforce settings must be configured by the user. ALWAYS call out the prequisites after successfully embedding the agent.

Cookie settings:

• Setup → My Domain → Disable "Require first party use of Salesforce cookies"

Trusted domains (required only for local development):

• Setup → Session Settings → Trusted Domains for Inline Frames → Add your domain
  • Local development: localhost:<PORT> (e.g., localhost:3000)

Instructions

Step 1: Check if component already exists

Search for existing usage across all app files (not implementation files):

grep -r "AgentforceConversationClient" --include="*.tsx" --include="*.jsx" --exclude-dir=node_modules

Important: Look for React files that import and USE the component (for example, shared shells, route components, or feature pages). Do NOT open files named AgentforceConversationClient.tsx or AgentforceConversationClient.jsx - those are the component implementation.

If found: Read the file and check the current agentId value.

Agent ID validation rule (deterministic):

• Valid only if it matches: ^0Xx[a-zA-Z0-9]{15}$
• Meaning: starts with 0Xx and total length is 18 characters

Decision:

• If agentId matches ^0Xx[a-zA-Z0-9]{15}$ and user wants to update other props → Go to Step 4 (update props)
• If agentId is missing, empty, or does NOT match ^0Xx[a-zA-Z0-9]{15}$ → Continue to Step 2 (need real ID)
• If not found → Continue to Step 2 (add new)

Step 2: Get agent ID

If component doesn't exist or has an invalid placeholder value, ask user for their Salesforce agent ID.

Treat these as placeholder/invalid values:

• "0Xx..."
• "Placeholder"
• "YOUR_AGENT_ID"
• "<USER_AGENT_ID_18_CHAR_0Xx...>"
• Any value that does not match ^0Xx[a-zA-Z0-9]{15}$

Skip this step if:

• Component exists with a real agent ID
• User only wants to update styling or dimensions

Step 3: Canonical import strategy

Use this import path by default in app code:

import { AgentforceConversationClient } from "@salesforce/ui-bundle-template-feature-react-agentforce-conversation-client";

If the package is not installed, install it:

npm install @salesforce/ui-bundle-template-feature-react-agentforce-conversation-client

Only use a local relative import (for example, ./components/AgentforceConversationClient) when the user explicitly asks to use a patched/local component in that app.

Do not infer import path from file discovery alone. Prefer one consistent package import across the codebase.

Step 4: Add or update component

Determine which sub-step applies:

• Component NOT found in Step 1 → go to 4a (New installation)
• Component found in Step 1 → go to 4b (Update existing)

4a — New installation

1. If the user already specified a target file, use that file. Otherwise, ask the user: "Which file should I add the AgentforceConversationClient to?" Do NOT proceed until a target file is confirmed.
2. Read the target file to understand its existing imports and TSX structure.
3. Add the import at the top of the file, alongside existing imports. Use the canonical package import from Step 3:

import { AgentforceConversationClient } from "@salesforce/ui-bundle-template-feature-react-agentforce-conversation-client";

4. Insert the <AgentforceConversationClient /> TSX into the component's return block. Place it as a sibling of existing content — do NOT wrap or restructure existing TSX. Use the real agentId obtained in Step 2: Example:

<AgentforceConversationClient agentId="0Xx8X00000001AbCDE" />

5. Do NOT add any other code (wrappers, layout components, new functions) unless the user explicitly requests it.

4b — Update existing

1. Read the file identified in Step 1.
2. Locate the existing <AgentforceConversationClient ... /> TSX element.
3. Apply only the changes the user requested. Rules:
   • Add new props that the user asked for.
   • Change prop values the user asked to update.
   • Preserve every prop and value the user did NOT mention — do not remove, reorder, or reformat them.
   • Never delete the component and recreate it.
4. If the current agentId is a placeholder (failed validation in Step 1) and a real agent ID was obtained in Step 2, replace the placeholder value:

// Before
<AgentforceConversationClient agentId="Placeholder" />

// After
<AgentforceConversationClient agentId="0Xx8X00000001AbCDE" />

5. If the current agentId is already valid and the user did not ask to change it, leave it as-is.

Step 5: Configure props

Available props (use directly on component):

• agentId (string, required) - Salesforce agent ID
• inline (boolean) - true for inline mode, omit for floating
• width (number | string) - e.g., 420 or "100%"
• height (number | string) - e.g., 600 or "80vh"
• headerEnabled (boolean) - Show/hide header
• styleTokens (object) - For all styling (colors, fonts, spacing)
• salesforceOrigin (string) - Auto-resolved
• frontdoorUrl (string) - Auto-resolved
• agentLabel (string) - header title for agent

Examples:

Floating mode (default):

<AgentforceConversationClient agentId="0Xx..." />

Inline mode with dimensions:

<AgentforceConversationClient agentId="0Xx..." inline width="420px" height="600px" />

Adding or updating agent label:

<AgentforceConversationClient agentId="0Xx..." agentLabel="<dummy-agent-label>" />

Styling rules (mandatory):

• ALL visual customization (colors, fonts, spacing, borders, radii, shadows) MUST go through the styleTokens prop. There are no exceptions.
• ONLY use token names listed in the tables below. Do NOT invent custom token names.
• NEVER apply styling via CSS files, style attributes, className, or wrapper elements. These approaches will not work and will be ignored by the component.
• If the user requests a visual change that does not map to a token below, inform them that the change is not supported by the current token set.

Container

Agentforce Header

Agentforce Welcome Block

Agentforce Messages

Avatar visibility (behavioral config)

Use renderingConfig.showAvatar to control whether avatars are rendered in message rows.

• showAvatar: true (default) renders avatars.
• showAvatar: false hides avatars by removing them from the DOM.

Inbound message (agent → customer)

Outbound message (customer → agent)

Agentforce Input

Agentforce Error Block

Styling with styleTokens:

<AgentforceConversationClient
  agentId="0Xx..."
  styleTokens={{
    headerBlockBackground: "#0176d3",
    headerBlockTextColor: "#ffffff",
    messageBlockInboundBackgroundColor: "#4CAF50",
  }}
/>

For complex patterns, consult references/examples.md for:

• Sidebar containers and responsive sizing
• Dark theme and advanced theming combinations
• Inline without header, calculated dimensions
• Complete host component examples

Common mistakes to avoid: Consult references/constraints.md for:

• Invalid props (containerStyle, style, className)
• Invalid styling approaches (CSS files, style tags)
• What files NOT to edit (implementation files)

Common Issues

If component doesn't appear or authentication fails, see references/troubleshooting.md for:

• Agent activation and deployment
• Localhost trusted domains
• Cookie restriction settings