Feishu FAQ Bot
Build a searchable knowledge base from markdown files. Match incoming questions to the best FAQ answer using fuzzy text matching.
Quick Start
# Initialize a new FAQ knowledge base
python scripts/faqbot.py init
# Add a FAQ entry interactively
python scripts/faqbot.py add -q "What are your business hours?" -a "We are open Monday to Friday, 9 AM to 6 PM CET."
# Import FAQs from a markdown file
python scripts/faqbot.py import faq-source.md
# Search for the best matching answer
python scripts/faqbot.py search "when are you open"
# List all FAQ entries
python scripts/faqbot.py list
# Export all FAQs to markdown
python scripts/faqbot.py export --format md -o faqs-export.md
# Export as JSON
python scripts/faqbot.py export --format json -o faqs.json
# Remove a FAQ entry by ID
python scripts/faqbot.py remove 3
# Get stats about the knowledge base
python scripts/faqbot.py stats
Commands
| Command | Args | Description |
|---|---|---|
init | Create a new empty knowledge base | |
add | -q QUESTION -a ANSWER [-t TAGS] | Add a single FAQ entry |
import | <file.md> | Import FAQs from markdown (H2 = question, body = answer) |
search | <query> [--top N] [--threshold T] | Find best matching answer(s) |
list | [--tag TAG] | List all FAQ entries |
remove | <id> | Remove a FAQ entry |
export | [--format md|json] [-o FILE] | Export knowledge base |
stats | Show knowledge base statistics |
Markdown Import Format
## What are your business hours?
We are open Monday to Friday, 9 AM to 6 PM CET.
Weekend support is available via email only.
## How do I reset my password?
Go to Settings > Account > Reset Password.
You will receive an email with a reset link.
## What payment methods do you accept?
We accept:
- Credit/debit cards (Visa, Mastercard)
- PayPal
- Bank transfer (EU only)
Each H2 heading becomes a question, the body below becomes the answer.
Search Scoring
- Uses TF-IDF-like fuzzy matching on question text
- Returns confidence score (0.0 to 1.0)
- Default threshold: 0.3 (adjustable with
--threshold) - Returns top 3 matches by default (adjustable with
--top)
Integration with OpenClaw
This skill is designed to work as a Feishu FAQ bot. When a user asks a question, the agent can use the search command to find the best match and respond automatically. Configure it in your cron or agent system prompt.