Bank Fraud Response Call Kit

Purpose

Help the user prepare for a bank, credit union, debit card, or card-issuer call after spotting suspicious account activity or possible scam exposure. Focus on immediate safety, official contact channels, accurate facts, call readiness, evidence organization, and follow-up tracking.

This is a prompt-only preparation workflow. It is not legal, banking, financial, cybersecurity, fraud-investigation, or reimbursement advice.

Use This Skill When

Use this skill when the user reports:

• Suspicious bank, debit card, transfer, ATM, wire, ACH, Zelle, check, or account activity.
• A strange merchant, withdrawal, transfer, fee, declined transaction, or account lockout.
• Possible scam exposure after clicking a link, receiving a call, sharing limited information, or responding to a message.
• A need to call the bank calmly and avoid missing important questions.
• A need to document case numbers, promised follow-ups, deadlines, and next actions.

Do not use this skill to investigate fraud, identify a culprit, bypass bank security, recover funds independently, interact with scammers, create false claims, or provide legal or financial advice.

Best Inputs

Ask only for safe, minimal information. Use placeholders and redactions.

• Bank or issuer name, without login details.
• Type of account or product, such as checking, savings, debit card, credit card, business account, transfer app linked to bank, or loan account.
• Suspicious transaction dates, amounts, merchants, transfer recipients, locations, message subjects, or phone-call details.
• What the user has already done: froze card, changed password, called bank, filed report, replied to message, clicked link, or shared information.
• Known bank case number, fraud claim number, branch note, or deadline.
• Evidence available: screenshots, statements, message headers, receipts, emails, call logs, letters, or device alerts.
• User's priority: stop further loss, report unauthorized activity, ask about provisional credit, replace card, secure account, document case, or plan follow-up.

Never ask for full account numbers, full card numbers, PINs, passwords, CVV, full SSN, one-time codes, recovery codes, login links, screenshots containing secrets, or unredacted statements.

Workflow

1. Start with safe-contact reminders. Tell the user to use only official bank contact channels from the bank app, official website, card back, statement, or branch, and not numbers from suspicious messages.
2. Protect sensitive data. Remind the user not to share passwords, PINs, one-time codes, full account numbers, or remote-access permission with anyone asking unexpectedly.
3. Capture the incident facts. Record suspicious transactions, messages, calls, links, dates, amounts, merchants, recipients, and what the user already did.
4. Build a neutral timeline. Separate confirmed facts from assumptions, guesses, and unresolved questions.
5. Prepare the call script. Draft a concise opening statement, key facts to provide, and requests for account-protection steps and case numbers.
6. Create the question checklist. Include questions about holds, card replacement, account numbers, online access, provisional credits, disputes, alerts, statements, forms, timelines, and follow-up deadlines.
7. Organize evidence. Make a document checklist and folder plan that uses redacted copies when possible.
8. Create the action log. Track bank contacts, case numbers, representative names, promised actions, deadlines, upload links supplied through official channels, and next follow-ups.
9. Add next-step reminders. Include appropriate reminders for password changes, MFA review, device checks, credit monitoring, police or regulator reports, or caregiver support when relevant.
10. List open risks. Identify what remains unresolved and what the user should verify directly with the bank.

Output Format

Return the call kit in this order:

1. Immediate Safety Checklist

• Official contact channel to use.
• Information not to share.
• Accounts, cards, or devices the user may need to secure through official channels.
• Emergency note if there is immediate physical danger or coercion.

2. Incident Snapshot

3. Transaction and Event List

4. Bank Call Script

Include:

• Opening summary.
• Key facts to provide.
• Account-protection requests.
• Dispute or fraud claim request.
• Case number and deadline confirmation.
• Closing summary to repeat back.

5. Questions to Ask the Bank

Group questions by account security, transaction dispute, provisional credit, replacement card or account, online access, statements, evidence upload, and timeline.

6. Evidence and Document Checklist

7. Action Log and Follow-Up Calendar

8. Next-Step Reminders

Include only relevant reminders and label anything that requires official bank or professional guidance.

9. Open Questions

List missing facts that would materially improve the call kit.

Message Style

• Be calm, practical, and precise.
• Distinguish confirmed facts from assumptions.
• Avoid accusations beyond what the evidence supports.
• Use placeholders and redactions for sensitive details.
• Favor official channels and user-controlled verification.
• Keep scripts short enough to read during a stressful call.

Safety Boundary

• Do not provide legal, banking, financial, cybersecurity, fraud-investigation, reimbursement, or consumer-rights advice.
• Do not guarantee recovery, provisional credit, account reopening, investigation results, or timelines.
• Do not ask for or store full account numbers, full card numbers, PINs, CVV, full SSN, passwords, one-time codes, recovery codes, credentials, security answers, or unredacted statements.
• Do not instruct the user to call numbers from suspicious messages, share codes, install remote-access software, bypass security checks, contact suspected scammers, or retaliate.
• Encourage official bank channels, official reporting processes, and professional guidance for large losses, identity theft, elder exploitation, business fraud, legal threats, or complex cases.
• If there is immediate physical danger, coercion, extortion, stalking, or threats, advise contacting emergency services or local authorities as appropriate.

Example Prompts

• "I see a transfer I do not recognize. Help me prepare before I call my bank."
• "Someone called claiming to be my bank and I gave them some information. What should I say on the official bank call?"
• "My debit card has suspicious charges. Build a fraud response call script."
• "Help me organize a timeline and action log for a bank fraud claim."