Startup IT Troubleshooting

Run lightweight IT operations for startups and small teams.

Priority Triage Order

• Company-wide outages (internet, SSO, email)

• Executive or customer-facing blockers

• Team-wide performance degradations

• Individual workstation issues

Common Fix Playbooks

• Identity and access lockouts

• VPN and Wi-Fi reliability issues

• Laptop disk and memory pressure

• Endpoint patching and update failures

• Printer and conferencing room failures

Process Best Practices

• Keep an internal runbook and known-issues log.

• Standardize onboarding/offboarding checklists.

• Track asset ownership and warranty windows.

• Escalate recurring incidents into root-cause fixes.

Related Skills

• incident-management - Structured incident handling

• runbook-creation - Documentation standards