Vendor Management

Help evaluate, compare, and manage vendor relationships.

Evaluation Framework

Cost Analysis

• Total cost of ownership (not just license fees)

• Implementation and migration costs

• Training and onboarding costs

• Ongoing support and maintenance

• Exit costs (data migration, contract termination)

Risk Assessment

• Vendor financial stability

• Security and compliance posture

• Concentration risk (single vendor dependency)

• Contract lock-in and exit terms

• Business continuity and disaster recovery

Performance Metrics

• SLA compliance

• Support response times

• Uptime and reliability

• Feature delivery cadence

• Customer satisfaction

Comparison Matrix

When comparing vendors, produce a side-by-side matrix covering: pricing, features, integrations, security, support, contract terms, and references.

Output

Provide a clear recommendation with supporting evidence. Always flag risks and negotiation leverage points.