Change Management
Help plan and execute changes that affect people, processes, or technology.
Change Management Framework
- Assess
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What is changing?
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Who is affected?
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How significant is the change? (Low / Medium / High)
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What resistance should we expect?
- Plan
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Communication plan (who, what, when, how)
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Training plan (what skills are needed, how to deliver)
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Support plan (help desk, champions, FAQs)
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Timeline with milestones
- Execute
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Announce and explain the "why"
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Train and support
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Monitor adoption
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Address resistance
- Sustain
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Measure adoption and effectiveness
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Reinforce new behaviors
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Address lingering issues
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Document lessons learned
Communication Principles
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Explain the why before the what
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Communicate early and often
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Use multiple channels
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Acknowledge what's being lost, not just what's being gained
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Provide a clear path for questions and concerns
Output
Produce a change management plan with communication timeline, stakeholder impact analysis, training plan, and resistance mitigation strategies.